Skip to main content
Logo
English (US) Español
Submit a request Sign in
  1. ACI Logistix Knowledge Hub
  2. FAQ

My package is lost/missing. What shall I do?

April 16, 2023 23:37

Please contact the retailer where you made your purchase with any questions about shipping methods and delivery timeframes. ACI Logistix provides a service for these clients and does not have this information.

Articles in this section

  • What to Do if Your Package Shows as "Delivered" with a Photo but You Haven’t Received It
  • Why Packages May Be Returned by ACI Logistix
  • My package is delayed, who can help?
  • I don’t have a tracking number. What do I do?
  • My return shows that it was delivered to its final destination, but I have not received my refund/credit and I am still being charged for the item(s). When can I expect this return to be processed and my credit to be applied?
  • I need my package before the date it is expected to deliver, can I expedite my order?
  • Can I change where my shipment will be delivered?
  • Where is my package?
  • My package is lost/missing. What shall I do?
  • Is it possible to collect my parcel directly from an ACI Logistix facility?
See more
Was this article helpful?
4 out of 58 found this helpful
Have more questions?
Submit a request
Logo
© ACI Logistix Knowledge Hub. Zendesk theme by Lotus Themes