FAQ
- What to Do if Your Package Shows as "Delivered" with a Photo but You Haven’t Received It
- Why Packages May Be Returned by ACI Logistix
- My package is delayed, who can help?
- I don’t have a tracking number. What do I do?
- My return shows that it was delivered to its final destination, but I have not received my refund/credit and I am still being charged for the item(s). When can I expect this return to be processed and my credit to be applied?
- I need my package before the date it is expected to deliver, can I expedite my order?
- Can I change where my shipment will be delivered?
- Where is my package?
- My package is lost/missing. What shall I do?
- Is it possible to collect my parcel directly from an ACI Logistix facility?
- What does "Shipping Label Created" status signify?
- What should I do if my parcel is damaged or I received the wrong item?
- Who are USPS shipping partners?
- What should I do if the tracking information shows my parcel as delivered, but I haven't received it?
- No expected delivery date provided - when will my package arrive?